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Our Service Standards


 Client Services Standards

 

  • Determine, on each engagement, who our clients are and directly ascertain their expectations.

 

  • Analyze our client's unique needs and professional service requirements.

 

  • Develop client service objectives that will enable us to fulfill our professional responsibilities while fully satisfying our clients' needs.

 

  • Execute the client service plan in a manner ensuring that commitments are met and potential problems averted.

 

  • Establish effective and creative communications, both internally and externally, to enhance client perceptions of the value and quality of our service.

 

  • Provide management with insights on the business conditions and suggest meaningful solutions for improvement.

 

  • Continuously strengthen our relationships with key management personnel in order to facilitate effective communication and foster client loyalty.

 

  • Ensure that any professional, technical, or client problem is resolved promptly with timely, in an environment of mutual respect.

 

  • Obtain from the client, either formally or informally, a regular assessment of our performance.

 

  • Ensure that the fees reflect the value of services provided and responsibilities assumed while considered fair and reasonable by our clients.